Processing & Dispatch

• Order processing: Orders are typically prepared and dispatched within standard business operations.
• Business days: Processing and carrier movement occur on business days only (excluding public holidays).
• Carrier selection: We select the most suitable carrier based on destination, package size, and service availability.

Delivery Estimates

• Estimated delivery: Delivery estimates are provided as guidance only and are not guaranteed.
• No guaranteed speed: We cannot guarantee a specific delivery date, timeframe, or shipping speed.
• Delays: Carrier delays may occur due to high demand, severe weather, or operational disruptions.

Packaging & Handling

We take reasonable steps to pack each order securely to help protect items during transit. If you notice visible damage to the outer package on delivery, we recommend taking photos before opening and keeping all original packaging materials.

Lost, Damaged, or Missing Packages

• Transit responsibility: Once your package is handed to the carrier, the carrier is responsible for transit handling.
• Lost or damaged shipments: We are not responsible for packages lost or damaged during transit.
• Support: If your package is delayed, missing, or arrives damaged, contact us promptly and we’ll provide reasonable assistance, including helping you initiate a carrier inquiry where applicable.

Delivery Location & Restrictions

• United States only: By placing an order, you confirm the shipping address is located within the United States.
• No forwarding services: You agree not to use mail forwarding, package forwarding, or reshipping services for your order.
• Accurate address: Please ensure your address is complete and correct. Undeliverable or returned packages due to incorrect address information may result in additional fees.